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Teen Health 11-19 Service

What is Teen Health? 

Teen Health is a team of caring and dedicated Health and Wellbeing Officers who work across Leicestershire and Rutland to provide health and emotional wellbeing advice and support. We focus on young people of secondary school age and above, working hand in hand with you either at your secondary school or within your local community.

Our service is proudly organised by Leicestershire and Rutland County Councils, as part of the early help service. We collaborate with various other services and partners to ensure that every child and young person can stay healthy, happy, and safe.

What does Teen Health do? 

At Teen Health, our ultimate aim is to help all children and young people in Leicestershire and Rutland live healthier and happier lives. We provide support through a range of options such as group work, workshops, and one-to-one sessions. The team can also help you get in touch with other services if you need.

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Did you know?

Teen Health can help you with a range of different issues

  • Problems with friendships 
  • Sexual health advice 
  • Supporting you to access to contraception and testing 
  • Boosting confidence and self-esteem 
  • Coping with starting a new school 
  • Building positive relationships 
  • Dealing with exam stress 
  • Accessing support for physical health 
  • Receiving advice on drugs and alcohol 
  • Overcoming feelings of sadness or worry 
  • Staying healthy and safe 
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How confidential is the service? 

When you work with us, your privacy is important.  Rest assured that our conversations will remain confidential, and we won't share anything without your permission, unless it is necessary to ensure your safety.

Where does Teen Health work? 

Our Health and Wellbeing Officers are present in most secondary schools in Leicestershire and Rutland. Additionally, we organise activities and sessions within the community, especially during school holidays.      

To find out who is working in your school, click the "Where do you study?" button at the top of the page. 

How will Teen Health support me/work with me? 

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Referrals

What is a Referral? 

A referral is a way for you or someone who cares about you to request support from our service. It helps us understand your needs better and decide if our service is the right fit for you. You can complete the referral form yourself. Alternatively, teachers, parents, or anyone else who works with you can do it on your behalf. 

If someone else has made a referral on your behalf, we will still ask for your consent to work with us. 

What happens after a referral is made?

Once we receive a referral, our team will review the information provided to understand your needs. If we can support you, a Health and Wellbeing Officer will contact you to arrange a meeting. In this initial session, we'll discuss your requirements and work together to plan positive sessions tailored to your needs. 

If we cannot provide the support you need, we will offer suggestions for other services or options that can meet your requirements. 

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How do I contact a Health and Wellbeing officer? 

To access our service, get in touch with the Health and Wellbeing Officer at your school. If you're unsure who they are, ask your school reception, pastoral team, or teachers.

Alternatively, you can refer yourself or someone else via the referral forms in the links below

For those not in secondary school, use the forms above to seek help from us. 

Our service operates during normal office hours, 9am – 5pm, Monday to Friday.  We provide support all year round and this includes during school holidays, except for Christmas and the Bank Holidays.   

By using the "Where do you study?" button at the top of this page, you can view the information about your Health and Wellbeing Officer. 

True or False?

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You will tell the adults in my life everything I say to you square True
or false?

False

We maintain confidentiality unless it’s essential to keep you safe. If you wish, we can keep adults in your life informed, but only with your agreement.

Teen Health can help you with any issue square True
or false?

False

While we can assist with many challenges, there are some areas where we might not be the best fit. In such cases, we will guide you to the appropriate service or organisation for help.

Teen Health is for anyone aged 11 – 19 (25 with SEND) in Leicestershire and Rutland square True
or false?

True

Our service is open to all young people within the specified age range.

I need to have my parent’s permission to access the service square True
or false?

False

Any young person can ask for support themselves.  For more information please refer to our section on confidentiality.

I can trust the advice I get from the Teen Health Service square True
or false?

True

Our team of experienced Health and Wellbeing Officers is managed within the Children and Family Wellbeing Service and Rutland Early Help Service and overseen by Public Health, ensuring reliable and trustworthy advice.

The Teen Health Service will only help if I have a major problem or issue going on square True
or false?

False

We are here to help with any problems, big or small, to keep you healthy, happy, and safe.

What if I need urgent help? 

For any emergency call 999 or attend the local Accident and Emergency department.

If you have an urgent health issue call 111 or visit 111.nhs.uk to speak to the NHS.  They are available 24/7 and can guide you to appropriate help if necessary. 

For urgent mental health concerns, call the Central Access Point at 0808 800 3302, available 24/7.

At Teen Health, we're here for you, every step of the way, supporting you on your journey to a healthier and happier life. Reach out to us today, and let's work together to achieve your well-being goals! 

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